to assist you with calls regarding emergency situations. A representative will be available from 4:30 p.m. Service Desk can be reached Monday – Friday from 7:00 a.m. Staff follows best practices in order to provide necessary security as it relates to the most recent student, teacher and principal data security and privacy regulations. Therefore, we are able to be a district advocate for vendor contract issues and aggressively negotiate contract pricing and performance terms. The WNYRIC utilizes cost effective best practices determined by research that allows our experienced and trained technical staff to perform robust testing and support of the WNYRIC network in the areas of security, infrastructure, energy management, virtualization strategies, disaster recovery and business continuity. Serve as a liaison to SED for district questions regarding state requirements related to data reporting.Provide ongoing phone support to troubleshoot and correct data errors.Provide DDC training on how to analyze, identify and evaluate data issues.Load extracts to Level 0 and notify the district when data is ready to review and validate.Generate required NYS data extracts as per schedule and upon request.Provide ongoing guidance on data entry into application, in accordance with NYS requirements, to facilitate accurate data reporting.Offer Service Desk services (1-80) from 7:00 a.m.Serve as liaison between the district and the vendor.Provide a means for purchasing necessary hardware and software to be utilized with this service.Load initial download of data from supported student management applications at the beginning of each year.Install and configure remote access software.Train on an as-needed basis for key users.Recommend appropriate installation of hardware.Recommend appropriate configuration of the system.Lock Level 0 and upload data toLevel 1 on a timely basis.Complete all required data verification and validation. Ensure DDC participates in training on how to analyze, identify and evaluate data issues.Log in to Level 0 to review and validate data.Submit a written request for any unscheduled NYS data extracts.Ensure data is correct in source system, as well as in the NYS Data Warehouse.Adhere to appropriate data entry methods into application in accordance with training to facilitate accurate data reporting.Have procedure in place to restore database from daily, weekly, monthly and/or annual backup source.ĭata Warehouse - District is responsible to:.Perform daily, weekly, monthly and annual backups of the district's database, and provide off-site storage of backup media.Purchase of Remote Backup Service is recommended.Provide hardware maintenance and upgrades for the server.Attend and participate in user meetings.Notify WNYRIC of relevant district personnel changes.Manage and maintain accurate data (e.g., promoting students, purging unneeded data, timing various processes).Provide standard PC troubleshooting on all WebSMARTT hardware prior to contacting the WNYRIC for support. Ensure remote communication remains functional.al) about policies and procedures related to the use of an automated POS system. Inform interested parties (students, parents, teachers, et.Maintain free/reduced lunch information in WebSMARTT as well as in the student management system (eSchoolData or PowerSchool) for the initial download to WebSMARTT.
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